Refund Policy

 

Prepayment is required for all training programs. If financing arrangements have been granted by the training director, all future payments must be in the form of credit card auto-pay or post-dated check(s).

* A $25 service charge will be deducted from all refunds.

* All classes must be cancelled by phone or in writing. (Message left on answering machine must be confirmed received by our training staff to be accepted).

* Any free, additional or subsequent classes will only be confirmed with a signed check or credit card for the full amount, with the payment returned only if the client completes the program including all
classes involved.

Class Cancellations

All clients are expected to attend each class that is scheduled. If you need to cancel a class please notify us in by phone at 303-752-2818 or by email at train@denverdogworks.com 48 hours prior to your scheduled class (with the exception of unforeseen emergencies) . If you do not contact us within 48 hours of your scheduled class/appointment that session will be forfeited. We have this policy because appointments are at a premium and we can not fill the spot in less than 48 hours. If you are enrolled in a training program and/or group class please verify program completion date with your trainer (ie. our six week puppy class must be completed in 7 weeks).

Basic Obedience or Puppy Classes

* Basic Obedience or Puppy Classes cancelled no less than seven days before the starting date will receive a full refund minus the $25 service charge.

* Basic Obedience or Puppy  Classes cancelled between seven and two days before the starting date will receive a 50% refund minus the $25 service charge.

* Basic Obedience or Puppy Classes cancelled under two days before the starting date or after the starting date will receive no discount but may be offered another class at no additional charge if the reason for cancellation is serious or unavoidable at the training directors discretion.

Advanced Obedience or Private Classes

* Advanced Classes cancelled no less than one month before the starting date will receive a full refund minus the $25 service charge.

* Advanced Classes cancelled between one month and seven days before the starting date, will receive a 50% refund minus the $25 service charge.

* Advanced Classes cancelled under seven days before the starting date or after the starting date will receive no refund but may be offered another class at no additional charge if the reason for cancellation is serious or unavoidable at the training directors discretion.

Note: Our policies are similar to those common to elective educational programs, in that once a deadline has passed, a program has begun and/or materials have been sent and/or received, there are no refunds or transfers permitted, other than those specified above - should the said student decide not to continue with the program.